Returns Form
ONLINE RETURNS NOTIFICATION FORM
Please complete the Online Returns form below before you return any online purchases to Billy Lou within 21 days. Please note that if you are returning a sale item you will need to confirm if it can be returned via email : shoes@billylou.com.au
You can always check our returns policy at this link : https://billylou.com.au/pages/returns
EXCHANGE
Please purchase the shoes you would like online now so there is no delay in getting them to you. Send the incorrect shoes back to us at the address below and once we receive these we can refund. Please note you are responsible for any delivery/postage costs. Please ensure you have a tracking number for any returned shoes.
REFUND
If you require a refund then please email us shoes@billylou.com.au
We can then discuss next steps.
Thanks for shopping at Billy Lou Kids Shoes.
Address :
Billy Lou Kids Shoes
Shop 2, 137 Norton Street
Leichhardt NSW 2040
Visit Billy Lou
SHOP 2
137 NORTON STREET
ENTRANCE VIA SHORT STREET
LEICHHARDT NSW 2040
137 NORTON STREET
ENTRANCE VIA SHORT STREET
LEICHHARDT NSW 2040
Store Hours
EASTER TRADING HOURS
Good Friday - Closed
Easter Saturday - 10am to 3pm
Easter Sunday - Closed
Easter Monday - Closed
You can still shop 24/7 online - buy online and pick up in-store on Tuesday after Easter.
NORMAL TRADING HOURS
Monday - 10am to 5pm
Tuesday - 10am to 5pm
Wednesday - 10am to 5pm
Thursday - 10am to 5pm
Friday - 10am to 5pm
Saturday - 10am to 4pm
Sunday - Shop Front Closed - Online Only
LAST FITTING IS 15 MINUTES BEFORE CLOSING.
PLEASE RESPECT OUR HOURS - We do not do appointments.
You can email us shoes@billylou.com.au for fitting advice or questions.
Good Friday - Closed
Easter Saturday - 10am to 3pm
Easter Sunday - Closed
Easter Monday - Closed
You can still shop 24/7 online - buy online and pick up in-store on Tuesday after Easter.
NORMAL TRADING HOURS
Monday - 10am to 5pm
Tuesday - 10am to 5pm
Wednesday - 10am to 5pm
Thursday - 10am to 5pm
Friday - 10am to 5pm
Saturday - 10am to 4pm
Sunday - Shop Front Closed - Online Only
LAST FITTING IS 15 MINUTES BEFORE CLOSING.
PLEASE RESPECT OUR HOURS - We do not do appointments.
You can email us shoes@billylou.com.au for fitting advice or questions.